Terms and Conditions
Terms of Service
1. Terms and Conditions
· Please read the terms and conditions (“the Terms and Conditions”) before using outthegatefarms.co.nz.
· Our website is hosted on Squarespace and an ecommerce website.
· By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide
by them.
· If you have any questions regarding these Terms and Condition, please contact us on info@outthegatefarms.co.nz.
2. Returns, Refunds and Cancellations
· If you haven’t received your order on the specified delivery date, please contact us info@outthegatefarms.co.nz
immediately.
· Requests for refund or replacement must be made within 24 hours of your order being delivered. Reasons for
refund must be stated and a photo of the product will be required in some cases. In order for us to process your
refund you must provide us with reasons in writing to info@outthegatefarms.co.nz. We will use our discretion to
replace products or issue a refund for damaged products. Please note that refunds may take up to 7 days to be
processed.
· We are unable to provide you with a refund if the product has been consumed or disposed of. We are not liable
for product damaged due to incorrect storing and handling after delivery has been made. We are also unable to
provide you with a refund if more than 24 hours has passed since delivery of your items and no return request
has been submitted.
· We are unable to make changes or cancel your order on the day of delivery as meat is a perishable product.
3. Orders, Payments and Pricing
· By placing an order on our Site, you agree with the price in New Zealand dollars, and you accept that the
kilogram weight shown will vary as the weight displayed on our website is approximate.
· The minimum order amount is $50 per order and any order placed under this amount will be cancelled and refunded.
· We will do our best to deliver on the delivery date stated in your order confirmation.
· If we cannot supply a product, Out the Gate Farms will contact you as soon as possible to offer a product
replacement or refund.
· When placing your order, you will be asked to enter your credit/debit card details through Stripe, a secure
online payment gateway. Out the Gate Farms does not store any credit/debit card information. Credit/debit
card information is always encrypted. Customers are liable for all costs associated with debt collection.
· All prices on the website are inclusive of GST.
· Out the Gate Farms reserves the rights to update pricing for all products and discontinue any product on the
website without notice.
4. Privacy Policy
· If you choose to use our service, then you agree to the collection and use of information in relation to our
Privacy Policy. This Privacy Policy also forms part of these Terms and Conditions.
5. Shipping and Delivery
· We are currently only shipping to the North Island, Aotearoa New Zealand. Any order received outside this area
will be cancelled and refunded.
· We ship all orders out on Wednesday and use NZ Couriers for delivery. All deliveries will be made within 24
hours of dispatch.
· All orders received by Monday 4pm the week of will be included in the Wednesday delivery.
· Deliveries will be made to the address provided and once the delivery has been made then this completes the
order.
· if you haven’t received your order on the specified delivery date, you must contact us
info@outthegatefarms.co.nz immediately.
· All orders will be charged a flat rate shipping fee of $15 anywhere in the North Island, Aotearoa New
Zealand. If you live in the Kāpiti area we offer free local delivery. Use code KAPITI at checkout to claim free
delivery.
· If you receive an incorrect order, you must contact Out the Gate Farms immediately. We will endeavour to send
you your correct order if stock is available. If we don’t receive a request within 24 hours of delivery being
made the order will be considered complete.
6. Limitation of Liability and Indemnity
· Out the Gate Farms and our owners will not be liable for any actions, claims, losses, damages, liabilities and
expenses including legal fees from your use of the Site.
· By using this Site, you agree to indemnify Out the Gate Farms from any actions, claims, losses, damages,
liabilities and expenses including legal fees arising out of your use of our site.
7. Consumer Guarantees
· We will act in accordance with the Consumer Guarantees Act 1993. The Terms and Conditions will be read subject
to the mandatory provisions of the Consumer Guarantees Act 1993.
8. Applicable Law
· These Terms and Conditions are governed by the laws of Aotearoa New Zealand.
9. Severability
· If at any time any of the provisions set out in these Terms and Conditions are found to be inconsistent or
unlawful those provisions will be deemed void and will be removed from these Terms and Conditions. This will not
affect the other provisions and the rest of these Terms and Conditions will still be considered valid.